Refund Policy

We do not accept returns. All orders are nonrefundable.

If jewelry arrives damaged during transport, Warao will replace your jewelry with a product in the same style. We require that the original, damaged jewelry is returned for quality control purposes. In order to process an exchange, please contact for next steps and a return label.

For order cancellation, the request must be emailed to within 48 hours of placing the order. 

If you need to make changes to your placed order, please contact

Once an order is placed in "In-transit" status, we no longer hold responsibility for that order and you must contact USPS directly for any lost or stolen packages. We are not obligated to replace/refund/provide store credit in the case of a lost or stolen package.